Bajok Privacy Policy — your data is completely secure

1 What Data We Collect

When you create an account or use bajok's services, certain information is collected. This privacy policy explains in detail what data bajok collects and why.

Information Provided Directly:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Payment details (bKash / Nagad / Rocket number).
• National ID or passport details for identity verification purposes.
• Information provided during contact with the support team.

Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Your activity history and transaction records on bajok.
• Time spent on the site and which pages were visited.

2 How We Use Your Data

Bajok uses collected data for specific, limited purposes, which are clearly outlined below:

Bajok never shares your data with third parties for advertising or marketing purposes. Any promotional messages sent by bajok will relate solely to bajok's own offers, and you can opt out at any time.

3 How Long Your Data Is Retained

Bajok does not retain your data longer than necessary. The general policy is:

• Data for active accounts is retained for as long as the account remains open.
• After account closure 5 years Transaction and financial records are kept for up to the specified period (as required by law).
• Identity verification documents after account closure 3 years retained.
• Support chat records 2 years retained.

If you wish to have your data deleted sooner, contact the bajok support team. Unless there is a legal obligation to retain it, bajok will typically 30 business days within the specified period.

4 Sharing Data with Third Parties

Bajok does not sell your personal data. However, limited information may be shared with third parties in specific circumstances:

• Payment Provider: Necessary transaction details are shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Identity Verification Service: As part of the KYC process, documents may be shared with trusted verification agencies.
• Legal authorities: bajok is legally required to provide data when directed by a court or government authority.
• Fraud Prevention: Information may be shared with regulatory authorities in connection with fraud or money laundering investigations.

All third parties that bajok works with are contractually bound to uphold bajok's privacy standards. They may only use the data provided for the specific purpose it was shared, and nothing else.

5 Cookie Policy

Bajok uses cookies on its website to improve your experience. Cookies are small text files stored in your browser.

Types of cookies bajok uses:

• Essential cookies: Essential for login sessions and security — bajok cannot function properly without these.
• Performance Cookies: To understand which parts of the site are used most, so bajok can continue improving its services.
• Functional Cookies: Remembers your preferences such as language and theme.

You can disable cookies through your browser settings. However, turning off essential cookies may cause some bajok features to not work properly. Most modern browsers offer straightforward cookie controls.

6 Your Rights

Every bajok member has specific rights over their own data:

• Right to know: You have the right to know what information bajok holds about you.
• Right to Rectification: You can ask bajok to correct any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted, provided there are no legal obligations requiring its retention.
• Right to restriction: You may request that the processing of your data be restricted under certain circumstances.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Portability: You may request a copy of your own data.

7 Children's Privacy

Bajok strictly does not provide services to anyone under 18. Age is verified during registration, and accounts cannot be created by users under 18.

If bajok becomes aware that personal data has been inadvertently collected from a minor, that account and all associated data will be deleted immediately.

If a parent suspects their child has created a bajok account, please contact our support team immediately. We will act swiftly.

8 Security Measures

Bajok follows industry-leading standards to keep your data secure. Key components of our security framework:

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): OTP verification at login for an extra layer of security.
• Regular Security Audits: Regular audits conducted by external security experts.
• Data Center Security: Both physical and digital security are fully ensured.
• Access control: bajok staff can only access data that is strictly necessary for their role.

That said, no online service can guarantee 100% security. In the event of a security breach that puts your data at risk, bajok will notify you as soon as possible and take the necessary steps to address it.

9 Privacy Policy Changes

Bajok may update this privacy policy from time to time. When changes are made:

• The date of the latest update will be shown at the top of this page.
• A notification will be sent to your registered mobile number or email for any significant changes.
• Continued use of bajok after any changes takes effect will be considered acceptance of the updated policy.

If you do not agree with the updated policy, please stop using bajok and contact our support team to close your account. We respect your decision.

10 Get in Touch

For any questions, objections, or requests regarding the privacy policy, please contact bajok:

Bajok treats your privacy as its highest priority. Any concerns about our privacy policy will be addressed promptly and with care.